Support

We’re here to help

Find the answer here, or talk to our team directly.

Common problems

What is Donya Trading and how does it work?
Donya Trading is a catalogue where suppliers list their products and buyers look for what they need. Our team sits in the middle: every product is reviewed before it is published, and every inquiry comes to us first, so buyers and suppliers are connected by our team rather than finding each other directly.
How do I send an inquiry?
Sign in with a buyer account, open the product and press “Submit inquiry”. You can add a message with the quantity you need, where it should go and any questions. Our team receives it straight away.
Create a buyer account
Can I contact the supplier directly?
No, and that is deliberate. Suppliers’ private phone numbers and WhatsApp contacts are never published. Every conversation goes through our team, who connect you with the supplier once your inquiry has been reviewed.
Why can’t I submit products yet?
Supplier accounts are activated after admin review. Until yours is approved you can sign in and complete your company profile, but you cannot submit products. Your dashboard shows the current status.
My product was rejected. What now?
The reason is shown next to the product on your dashboard. Fix what it mentions, edit the product and submit it again.
I forgot my password. What can I do?
Self-service password reset is not available yet. Please contact our team and we will help you get back in.
Open the contact page

Every message goes straight to our team, never to a supplier.