Your account
Profile, sign-in problems and closing your account.
How do I update my profile?
Open your dashboard and choose Profile. Buyers can edit their personal and company details; suppliers can edit their company profile.
I forgot my password. What can I do?
Self-service password reset is not available yet. Please contact our team and we will help you get back in.
Open the contact pageWhy can’t I sign in?
Check the email address and password first. If your account has been suspended, the sign-in page says so; contact our team if you think that is a mistake.
How do I delete my account?
Contact our team and ask for the account to be removed. The Privacy page explains what we keep and why.
Read the privacy page
Didn’t find your answer?
Ask our team. Your message goes straight to us.