Guides2 min read

How inquiries work: from your first message to a connected deal

Why every inquiry goes through our team, what to write in it and how to follow it up.

One front door

Buyers and suppliers do not contact each other directly on Donya Trading. Every inquiry goes to our team, and we connect the two sides. Suppliers’ private phone numbers and WhatsApp contacts are never published, so nobody has to deal with unsolicited messages.

Send an inquiry

  1. 1Create a buyer account, or sign in.
  2. 2Find the product — search, browse a category or use the filters.
  3. 3Open the product and press Submit inquiry.
  4. 4Add a message and send it.

You can send one inquiry per product. If you need to add something later, use the contact buttons on the product page — they reach our team.

What to write

A specific message gets a faster, more useful reply. Include:

  • The quantity you need, and how often
  • Where the goods are going
  • When you need them
  • Packaging, certificates or specifications that matter to you
  • Your company name and what you do with the product

What happens next

Our team reads your inquiry, reviews it and gets in touch. Follow it under My inquiries in your dashboard: its status moves from New to Contacted, then In progress, and ends as Completed or Closed.

Prefer to talk?

Every product page has WhatsApp and email buttons with a prepared message about that product. They go to our team, not to the supplier — the same route as an inquiry, through the channel you like best.

Ready to start?

Register as a buyer and send your request to our team, or list your products as a supplier.